Personal Video Shopping apps allow sales associates to virtually assist customers with their online shopping experience through a one-on-one video chat. Sales associates can walk customers through the product catalog, answer questions, and even add products to the customers cart, these apps provide a truly personal touch to your Shopify store.
Boutiq Personal Video Shopping was launched in July 2020. The app is fairly new, having only been installed on 9 stores (according to Store Leads) with a rating of 5.0 stars across 2 reviews (on Shopify). The team has 1-10 employees and is based in Palo Alto, California.
During the call, you’ll be able to view the client’s purchase/browsing history, key metrics, and personalized recommendations.
You can add call links to your email and social media campaigns to allow customers to connect from wherever they are. Call links can also be personalized for commission purposes.
In addition to a Call Widget in the bottom right corner of your store page, visitors will be shown a pop-up inviting them to chat after a configurable amount of time.
Sales intelligence tools take care of post-call emails (e.g. abandoned cart) and follow-up scheduling.
Easy integration: No-code install. Integrates with Klaviyo, Calendly/Acuity, Sesami, Gorgias, Re:amaze, and more
Bring your online store to LIFE with instant/by-appointment 1:1 video calls
The fastest way to launch Live 1-2-1 video shopping on your website.
Conferwith was launched in April 2022, making it the newest app in this category. It has been installed on 11 stores (according to Store Leads) with a rating of 5.0 stars across 2 reviews (on Shopify). The team has 11-50 employees and is based in London, Great Britain.
Customers can make scheduled appointments on Calendly, Appointedd, and Quidini. No plug-ins involved.
You can share not only product images but video demos and more during the call via an index and search function.
Offer live 1-on-1 video consultations to the most serious shoppers right on your product pages.
Uptok was launched in June 2021. Also fairly new, the app has an unknown number of installs with only 1 review and a rating of 5.0 stars (on Shopify). The team has 1-10 employees and is based in Chicago, Illinois.
You can generate personalized, single-use discount codes live for your client to close the sale.
Uptok’s algorithm identifies the most active shoppers on your website. During slow hours, you can use proactive mode to broadcast a non-intrusive silent video stream to these high-intent shoppers, indicating that you are available to help.
Create live shopping feeds to embed on your Shopify store and allow customers to shop directly in the video feed. Fully integrated with your Shopify store's order infrastructure.
Bambuser was launched in June 2021. The app is known for its live video shopping features but also has a one-to-one shopping package, which is what we’ll be discussing. Bambuser has been installed on 410 stores (according to Store Leads) which includes the live shopping packages, and operates primarily off Shopify. The team has 201-500 employees and is based in Stockholm, Sweden.
You can fetch products in-store by scanning the barcode of the product, or by entering the SKU or URL.
You can display products side by side with defined attributes so your client can compare the products. You can also add related products.
You can browse simultaneously with customers. You can track what product pages the customer is on and join the same page, or bring the customer to your page.
You will be able to track conversions, call stats, products presented, chat records, and commission. You can also configure your settings to receive a call summary email with this information.
Integration: You will need a developer to integrate these features properly into your shopify store.
Swirl was launched in November 2021. The apps focus is on shoppable videos and live streams, but also has a one-to-one feature. It reports it has worked with 100+ brands, and has no reviews or ratings (on Shopify). The team has 11-50 employees and is based in Vadodara, Gujarat.
You can track real-time customer analytics like customer history and data, predict conversion and sales probability, and retarget your audience via text, email, and voice call directly from the dashboard.
You can share product images and videos and move your in-store inventory.
No tech integration needed.
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Shopdog's Guide to Personal Video Shopping Shopify apps
There’s one thing that brick-and-mortar retailers do best, and that’s the personal shopping experience. As the world continues to move from the physical to the digital, online retailers are taking the next logical step: online personal stylists.
From Nordstrom’s TextStyle, where customers can message and purchase directly from sales associates, to Amazon’s Echo-Look where a style-skilled Alexa is equipped with a camera to give individuals weather-based outfit suggestions, there’s no question that virtual stylists are the next stage of e-commerce evolution.
As a Shopify store owner, you might be wondering how you can add a personalized touch to your customer’s shopping experience without the scale of a large-retailer. Live shopping is one option, but streaming to the masses fails to provide the tailored experience many customers look for. There’s a new category of Shopify apps bringing that physical one-on-one experience into ecommerce with personal video shopping.
What are Personal Video Shopping Apps?
Personal Video Shopping apps allow virtual sales associates to assist customers with their online shopping experience.
Imagine this: A customer finds their way to your store’s website and starts browsing your catalogs. The client clicks through pages and pages of products and starts to feel overwhelmed by what seems like an endless scroll of choices.
Suddenly, an invite for a one-on-one, video chat with a sales associate pops up, giving your potential customer the opportunity to speak directly to your team, who can assist their browsing experience and give them recommendations.
Personal Video Shopping apps provide a solution to the often overwhelming and de-personalized experience of online shopping.
Enhance your online video shopping experience with personalized data
While sales associates in traditional retail stores are limited in their information of the potential client, video shopping apps can provide online sales associates with the customer’s buying/browsing history, spending habits, and size to help them make personalized recommendations during the call.
Online sales associates can choose select-pieces of clothing to showcase during the call, and even offer a personal discount code to the customer in question. Or they can assist less tech-savvy shoppers with guided browsing and navigating the shopping cart and checkout.
From start to finish, these apps allow online sales associates to combine the human quality of in-person shopping with the data-driven efficiency of e-commerce to provide clients with a customized shopping experience.