Gorgias is a customer service platform designed to help fast-growing ecommerce merchants convert more shoppers and retain them for longer. It centralizes orders, conversations, social comments, and DMs into one customer ticket view, reducing checkout friction with self-service resources and dynamic Macros. This platform enables support agents to become sales reps, helping to accelerate revenue.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
